Refund & Cancellation Policy

If an Expert Accepts a Booking But Doesn't Answer

In this case, instead of an immediate cash refund, the amount is credited to your Collsoll Credit Balance. You can use this balance to instantly book any other expert. If you prefer, you can request a direct cash refund from Admin instead of using the Credit Balance.

Issues During a Consultation

If you face a technical issue or a problem with the expert's conduct during the call, file a complaint — Admin will review it and take an appropriate decision, which may include a refund.

Refunds for Completed Consultations

A consultation that was successfully completed (both the Client and Expert joined the call) is generally not eligible for a refund — though Admin may consider one in exceptional circumstances based on a complaint.

Extension (Adding More Time)

Payment for extending a call follows the same rule — if an extension isn't used, that amount is also credited to your Credit Balance.

Credit Balance

You can view your Credit Balance from your Wallet page at any time, and it is automatically applied to any new booking.