Terms & Conditions

Last Updated: 22 September, 2026

১. The Platform's Role

Collsoll is an intermediary platform that connects independent experts with clients seeking advice. Experts are not employees of Collsoll — they provide their services independently. Collsoll does not guarantee the accuracy, outcome, or quality of any advice given.

২. Account & Accuracy of Information

All information provided at registration must be accurate and up to date. Experts are required to submit their NID (National ID) for identity verification. Providing false or inaccurate information may result in account suspension or termination.

৩. Pricing & Payment

Every expert sets their own price per consultation. Payments are processed through a secure third-party payment gateway. The expert is notified once a booking is confirmed, and the consultation begins once they accept.

৪. Refunds & Cancellations

The complete rules on refunds and cancellations are on our separate Refund & Cancellation Policy page.

৫. Code of Conduct

Harassing, fraudulent, or unlawful conduct is strictly prohibited while using the platform. If such conduct is confirmed, the account involved may be temporarily suspended or permanently banned.

৬. Complaints & Dispute Resolution

If there is an issue with a booking, the Client or Expert can report it through the platform's complaint system. The Admin team will review each complaint and make a decision.

৭. Limitation of Liability

Advice given through Collsoll is for informational purposes only and is not a substitute for professional or institutional advice. Any decision made based on such advice is the responsibility of the user concerned.

৮. Changes to These Terms

These Terms may be updated as needed. Users will be notified of any significant changes.